Elevate Your Customer Care Experience
At 2C Consulting LLC, we specialize in optimizing customer care and warranty teams within the new home construction industry. Our expert consulting services are designed to enhance efficiency, improve client satisfaction, and make YOU more profitable.
Why we stand out
Expert Customer Care Consulting
At 2C Consulting LLC, we leverage our extensive industry experience to provide unparalleled customer care/warranty consulting services. Our team is dedicated to enhancing the efficiency and effectiveness of your customer care teams, ensuring unmatched homeowner satisfaction while reducing your liability.
Tailored Solutions for Your Warranty Team
We understand that every builder is unique, and so are the needs of your customer care teams. Our tailored consulting services are designed to address your specific challenges, optimizing your operations and delivering exceptional results.
Commitment to Excellence
2C Consulting LLC is committed to delivering excellence in every aspect of our service. Our dedication to quality and customer satisfaction sets us apart, making us the preferred choice for businesses seeking to maximize their customer care capabilities in the new home construction industry.
Customer Care Optimization
At 2C Consulting LLC, we specialize in enhancing the efficiency and effectiveness of your customer care teams. Our experts work closely with your organization to identify key areas for improvement, streamline processes, and implement strategies that maximize customer satisfaction. We provide tailored training programs and tools that empower your team to handle customer inquiries with confidence and precision. Our approach ensures that your customer care department is not only responsive but also proactive in addressing customer needs. By optimizing your customer service operations, we help you build lasting relationships with your clients and improve your overall brand reputation.
Orientation & 11-month Walk Training
2C Consulting LLC offers ongoing training for your orientation & 11-month walk by industry professionals who have mastered this process in the field. We work with your leadership team to assess current workforce capabilities and identify future talent requirements. Our consultants develop customized plans that drive increases in homeowner satisfaction, reducing duration of open work orders, and training your team to "own" their walk to drive efficiency. We help you implement strategies to attract, retain, and develop top talent, ensuring that your workforce is equipped to meet evolving demands. By optimizing your human capital, we enable your organization to achieve sustained success and maintain a competitive edge over other builders.
Service Plans
Flexible solutions for your needs
Silver
Features
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One time on-site orientation walk training for your warranty, and sales team
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Open work order analysis
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Efficiency strategy session
Gold
Features
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Everything in silver +
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3-month service agreement
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Real time orientation walk training with actual homeowners and coaching
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Ongoing open work order monitoring to reduce duration of open orders
Platinum
Features
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Everything in gold +
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We will conduct your homeowner orientation walks*
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1 on 1 coaching with your warranty and sales staff on homeowner education, maintenance and how to maximize your "walk" time
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Ongoing training to reduce open work orders to a maximum of 30 days with sign offs
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Fully customizable to fit the specific needs of your organization
Our Company
At 2C Consulting LLC, we specialize in providing top-tier consulting services with a focus on maximizing the efficiency and effectiveness of your customer care team. Our expert team is dedicated to helping builders enhance their client interactions and improve overall customer satisfaction. With years of industry experience including construction, warranty staff and customer care managers, we understand the unique challenges faced by builders and offer tailored solutions to address them. Our mission is to empower our clients through strategic consulting that drives performance and builds long-lasting customer relationships. Partner with us for innovative strategies that lead to successful projects and delighted homeowners.